Frequently Asked Questions
How long is the hire period?
These are based on how long you need the items/equipment.
In most cases we deliver the morning of the ceremony/event and pick up at the conclusion of the ceremony/event after you have finished taking photos.
Extended hire periods can be arranged in the original booking and will depend on the availability of items. The hire company will provide a quote for an extended hire period on the request of the Hirer.
The use of equipment for wedding receptions (after the ceremony) may be charged an additional fee, as it is considered an extended hire period. The hire company will determine this fee upon booking.
Do you require a Security Bond?
Yes, we require a $200.00 Security Bond to be Paid via Direct Bank Transfer within 5 days of Booking Confirmation to ‘Secure your date’.
Your $200.00 Security Bond will be refunded to your chosen bank account in the following days after your event (IF ITEMS ARE RETURNED IN GOOD CONDITION)
How and when do I pay?
Hire Costs are to be Paid via Direct Bank Transfer, you will find our Bank Details at the bottom of your invoice and are to be paid no less than 30 days prior to the date of your wedding or event.
What if COVID restrictions cancel or postpone my wedding or event?
For piece of mind, we have a full refund policy for any wedding or event that is cancelled due to COVID restrictions.
What happens if the items/equipment are damaged or lost?
In our Terms & Conditions of hire, any damaged or loss of items charges will be taken from the Security Bond first. Any remaining charges will be invoiced for replacement or to repair the items/equipment and is to be paid within 7 days.
What is the cost of delivery?
Delivery is calculated on distance from our warehouse (Postcode 4500).
FREE DELIVERY up to 40km
40km – 59km – $99
60km – 79km – $149
80km – 100km – $199
Any tolls, barge or ferry charges are an additional cost to the Hirer and are added on top of the total Hire Cost.
What if I need to cancel my booking?
Cancellations made MORE than 14 days from delivery will receive a refund of the Security Bond and Hire Costs (minus 20% Admin fee)
Cancellations made LESS than 14 days from delivery will result in LOSS of Hire Costs as it is considered loss of opportunity to Hire Items for that date. Your Security Bond will be refunded in full.
No cancellations of items/equipment originally booked within 14 days of wedding/event will be accepted.
How does the delivery work?
A ‘Site Contact’ must be available to contact at all times to assist with delivery/set up and pack down.
The Hirer must provide the hire company with the name/s of this person/s and contact details. Delivery access must be arranged by the Hirer prior to driver arriving.
The Hirer is responsible for allowing sufficient time and access to the venue for set-up
If your wedding location is further than 25 metres from the closest car park, vehicle access must be arranged by The Hirer. A carting fee may be applicable and taken from your Security Bond if we are not advised of this prior to your wedding/event date.
What if my wedding/event day is wet or windy?
We do appreciate if our clients have a wet/windy weather plan to keep our rugs, decor and especially our floral arrangements safe from the wet or wind.
We will try our best to supply substitute Runners/Rugs if the ground is to wet/muddy on the day. These may differ to what was originally booked.